Indicators of quality in the service in the private health enterprise
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Jaime Morales Morales [1] ; Luiz Ovalles Toledo [1] ; Nadia Valdez Acosta [1] ; Jesús Morales Morales [1]
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[1] Universidad Autónoma de Sinaloa
Universidad Autónoma de Sinaloa
México
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- Localización: ECORFAN Journal-Spain, ISSN 2444-3204, Vol. 4, Nº. 6, 2017, págs. 14-24
- Idioma: inglés
- Enlaces
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Resumen
The present research work was based on the need to identify indicators adjacent to the quality of services provided in private hospitals, one of the main objectives of the research was to establish the indicators that determine the operation of service providers in a methodological approach was used in a mixed study with a descriptive approach that provided both qualitative and quantitative data, the unit of analysis investigated was the nursing hospital of a private hospital, the sample of 100 frequencies or users of the service was determined of nursing over a population of 1000 using market study software whose sampling error was 1.89%. Among the relevant findings of the investigation it was possible to determine that the empathy, the speed in the service and the knowledge and skills of the service providers are the indicators that identify the users and therefore satisfy their needs
