Competencies in Foodservice Information Technology Expected by the Foodservice Industry of Graduates of Hospitality Bachelor's Degree Programs in the United States

• Deborah Breiter ^[1] ; Heidi Hoart ^[1]
  1. [1] New Mexico State University

     New Mexico State University

     Estados Unidos

     
• Localización: Journal of hospitality and tourism education, ISSN 1096-3758, Vol. 12, Nº. 2, 2000, págs. 11-17
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • Information technology (IT) is an integral part of the foodservice industry today. As a result, computer skills and a fundamental understanding of information technology are now basic requirements for foodservice professionals. This research investigates what competencies in foodservice information technology are expected by restaurateurs of graduates from four-year hospitality schools in the United States. The study used a modified Delphi technique to assess the opinions of a select group of foodservice operations managers. Information systems considered most important by respondents were those concerned with labor cost, point-of-sale, purchasing, cost of goods sold, and accounting/profitability. Additional research on the subject of IT and development of IT coursework for inclusion in ACPHA's accredited curriculum is recommended.