Quantitative research on the EFQM excellence model: A systematic literature review (1991–2015)

Eva Suárez ^[2] ; Arturo Calvo-Mora ^[1] ; José L. Roldán ^[1] ; Rafael Periáñez-Cristóbal ^[1]
1. [1] Universidad de Sevilla
  
  Universidad de Sevilla
  
  Sevilla, España
2. [2] Andalusian Institute of Technology
Localización: European Research on Management and Business Economics, ISSN 2444-8834, Vol. 23, Nº. 3, 2017, págs. 147-156
Idioma: inglés
Enlaces
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Resumen
- The purpose of the paper is to present the state of the art in quantitative research on the EFQM model that will guide future research lines in this field. For this, a systematic literature review from the period 1991–2015 is carried out in impact journals belonging to the Journal Citation Reports (JCR) and SCImago Journal & Country Rank (SJR). Finally, 53 papers were selected and aspects related to the purpose, nature and instruments of data collection, type of quantitative analysis employed, sector under study and main conclusions and contributions are analysed. As a result, the study presents more than a dozen lines of future research.