Human resource management impacts on labour productivity in tourism

• X. Penny Li ^[2] ; Marion Joppe ^[1] ; Scott Meis
  1. [1] University of Guelph

     University of Guelph

     Canadá

     
  2. [2] Capital University of Economics and Business

     Capital University of Economics and Business

     China

     
• Localización: Tourism economics: the business and finance of tourism and recreation, ISSN 1354-8166, Vol. 23, Nº. 5, 2017, págs. 1028-1041
• Idioma: inglés
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• Resumen

  • This article presents the first multivariate analysis of the Human Resource Module (HRM) of the Canadian Tourism Satellite Account. Annual labour productivity is calculated for six tourism industries using the National Tourism Indicators and the HRM. The impact of various labour force characteristics on labour productivity is measured through the estimation of an econometric model. Labour productivity is found to increase with the capital labour ratio, the proportion of part-time hours, the share of hours supplied by women, the proportion of immigrant workers and the proportion of the most experienced workers