E-government Implementation Challenges in Malaysia and South Korea: A Comparative Study

• Mohd Ramli, Razlini ^[1]
  1. [1] Universiti Sains Malaysia

     Universiti Sains Malaysia

     Malasia

     
• Localización: EJISDC: The Electronic Journal on Information Systems in Developing Countries, ISSN-e 1681-4835, Nº. 80, 2017
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • It is undeniable that the introduction of e-government has had a significant impact on developing countries, like Malaysia. This paper seeks to explore empirically the implementation of Malaysian e-government since the initiation of the policy in 1996. Therefore, identifying the characteristic challenges that the Malaysian government faces, which impede the progress of e-government is the overarching concern of this study. To gain experience from a developed country, South Korea will be a benchmark for this study. By using the Design-Reality Gap model introduced by Heeks, this study will be conducted to identify and compare issues pertaining to implementation of e-government in Malaysia, a developing country and South Korea, a developed country. The findings revealed six key factors that are vital in e-government implementation. At the end of this study, these factors will be encapsulated in a conceptual model for e-government implementation model.