Towards a sustainable urban tourism development in Europe: Towards a sustainable urban tourism development in Europe: The role of benchmarking and tourism management information systems – A partial model of destination competitiveness

Önder, Irem ^[1] ; Karl Wöber ^[1] ; Bozana Zekan ^[1]
1. [1] MODUL University Vienna
  
  MODUL University Vienna
  
  Innere Stadt, Austria
Localización: Tourism economics: the business and finance of tourism and recreation, ISSN 1354-8166, Vol. 23, Nº. Extra 2, 2017 (Ejemplar dedicado a: Cultural tourism and sustainable urban development), págs. 243-259
Idioma: inglés
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Resumen
- The development of indicators and metrics systems has been identified as being of paramount importance by many tourism boards and international tourism organizations. This article discusses the bottom-up, micro-level approach of TourMIS, which is a platform for exchanging tourism statistics among tourism organizations, for collecting measures of sustainable urban tourism development. The authors provide a synthesis of various frameworks for sustainable tourism indicators for subnational regions and cities, concluding that it is more feasible to analyse existing sustainable tourism indicators than to introduce new measures lacking in direct practical applicability for the organizations. The application of data envelopment analysis (DEA) for benchmarking urban tourism destinations is then demonstrated by assessing measures available in TourMIS. Findings include inefficiency scores that suggest both managerial and political implications. Furthermore, the concept of a virtual reference destination assisting managers and politicians to analyse their destination’s strengths and weaknesses is introduced.