A Case Study of Knowledge Management Implementation for Information Consulting Company

• Autores: Chih-Hung Tsai, Ching-LIang Chang, Lieh Chen
• Localización: International journal of the computer, the internet and management, ISSN 0858-7027, Vol. 14, Nº. 3 (SEP-DIC), 2006, págs. 60-78
• Idioma: inglés
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• Resumen

  • Information consulting companies (i.e. Enterprise Resources Planning) are a kind of knowledge intensive enterprise. When facing customers with different businesses, situations, and problems, they usually solve each problem based on customization. Since currently there is not any effective method to manage, transfer, and accumulate the knowledge, there is an urgent need to develop an integrated method to fulfill customer demand. The purpose of this study is to combine theory with practice, and discuss the importance of knowledge management (KM) to information consulting companies. Then, we will conduct a case study for a T information consulting company. Through this example, it is easy to understand how to establish a fundamental knowledge management model, i.e. to form a basis for knowledge accumulation and transfer. As a result of this case study, the structure of knowledge management must at least include four main functions (such as knowledge garden, questions and answers, library, and recent activities) and three supplemented functions (such as description, information modification, and system management). Using these functions, the experience and knowledge of any consulting companies can be effectively stored. In addition, the system uses browser as search and retrieve interface so that each member can utilize this system even at far distance. Finally, the overall efficiency of knowledge accumulation and transfer are rapidly increased. As a consequence, information-consulting engineers can provide their best services to customers for continuous increasing competitiveness.