Resumen de Maximizing Electronic Resources Management in Libraries: Applying Business Process Management
One of the themes emphasized throughout Maximizing Electronic Resources Management in Libraries is that Electronic Resource Management (ERM) is a form of knowledge work that is complex, patchworked and often does not lend itself to routine. Expertise in the subject is gained over time and through the experience of grappling with different issues and solving a variety of problems. The other theme is effective organization of electronic resources is critical to the success of libraries and to the institutions of which they are a part (1, 9).
