The Role of Wikipedia on Corporate E-Reputation: Evidence from French Companies

• Autores: Insaf Khelladi, Amélie Boutinot
• Localización: International Studies of Management & Organization, ISSN-e 0020-8825, Vol. 47, Nº. 1, 2017, págs. 23-41
• Idioma: inglés
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• Resumen

  • This study complements previous research on e-reputation by exploring how social media influence corporate e-reputation by extending the circle of stakeholders who can influence, even indirectly, a company’s e-reputation. We also suggest a new way of measuring corporate e-reputation and its determinants. We quantitatively analyze the effect of Wikipedia and its key features on the corporate e-reputation of companies that are listed on the French stock market SBF 120®. Our results show that Wikipedia has an impact on corporate e-reputation across several dimensions, including the articles’ quality and reputation, the latter resulting from a combination of the authors’ rigor and diversity, and the immediacy of information provision. [ABSTRACT FROM AUTHOR]