Managing entitled employees

• Autores: Holderness D Kip, Olsen Kari Joseph, Thornock Todd A
• Localización: Strategic Finance, ISSN-e 1524-833X, Vol. 98, Nº. 4, 2016, págs. 40-46
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • Many large companies, such as Lands' End, Bank of America, Disney, Hallmark, Universal Studios, Scooter Store, and the Container Store, have tried to address this problem by hiring motivational consultants to help find ways to praise, encourage, and commend entitled employees to keep them happy and productive. [...]research has found that psychological entitlement is associated with undesirable workplace outcomes such as unethical behavior, corruption, conflict with supervisors, perceived compensation inequities, low levels of job satisfaction, and high levels of turnover. [...]The Wall Street Journal notes a significant increase in the use of pre-hiring personality assessments from 26% of large U.S. employers in 2001 to 57% as of 2013 (Lauren Weber, "Today's Personality Tests Raise the Bar for Job Seekers," April 14, 2015).