Resumen de Work analysis of drug-dispensing process in a hospital emergency pharmacy
Caroline Brum Rosso, Letícia Canal Vieira, Sabrina Letícia Couto da Silva, Fernando Gonçalves Amaral
The work organization performs a crucial role in activities that involves problem resolution and decision making. A hospital emergency pharmacy consists in an example where the work environment has several kinds of demands that might be inconsistent and influenced by overcrowding – common situation in Brazilian hospitals – causing harm to work organization and suitability of workload. The objective of this study is to evaluate labor conditions of professionals that work in the emergency pharmacy of a university public hospital, seeking opportunities of improvement. A transversal study was developed with a descriptive character to analyze the work conditions. An ergonomic work analysis was conducted and, for the fulfillment of its steps, observations in loco were performed and methods Deparis, RULA and ABC analysis were used, pursuing to analyze data collected and rearranging the work situation. The findings allowed propositions of improvement, related mainly to the process of drug dispensation, organization and arrangement of the work environment. The ABC analysis presented itself as a valuable method for improving drugs organization in the pharmacy and might be useful in other work situations where accessibility of items is necessary, but many items must be positioned.
