A critical analysis of quality managment implementation in a small brazilian company

• Autores: Jonathan Schmitz Rauber, Marco Antonio Viana Borges, Márcio Laênio Manoel Júnior, Diego Augusto de Jesus Pacheco
• Localización: Independent Journal of Management & Production, ISSN-e 2236-269X, Vol. 5, Nº. 2, 2014, págs. 398-416
• Idioma: inglés
• Enlaces
  • Texto completo (pdf)
• Resumen

  • This project involves identifying major organizational changes occurred in a small company in the printing supplies sector as it implemented the ISO 9001:2000 standard. The case study methodology was used through exploratory research to conduct semi-structured interviews with six employees in addition to participant observation. The desired outcome of this article is the identification of the benefits and difficulties encountered in the implementation process and a comparison between the new and previous practices. The main results of the research relate to the process of professionalization of management practices of the company and the improved internal processes.