Application and development of a quality management tool for solving problems

• Autores: Evandro Eduardo Broday, Pedro Paulo Andrade Júnior
• Localización: Independent Journal of Management & Production, ISSN-e 2236-269X, Vol. 4, Nº. 2, 2013, págs. 377-390
• Idioma: inglés
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• Resumen

  • The proposed article aims to develop and implement a management tool using the 8D quality for solve problems. In methodological terms, the research was developed in a European multinational accomplished through a case study presents the steps used by the company to adapt the tool 8D, as required by the same. In terms of results it was found that, through the transfer of knowledge from senior management to employees, showing the correct application of the tool 8D, time to resolution of the problems can be 30% lower.