Towards real-time argumentation

• JULIÁN, Vicente ^[1] ; NAVARRO, Martí ^[1] ; BOTTI, Vicente ^[1] ; HERAS, Stella ^[1]
  1. [1] Universidad Politécnica de Valencia

     Universidad Politécnica de Valencia

     Valencia, España

     
• Localización: ADCAIJ: Advances in Distributed Computing and Artificial Intelligence Journal, ISSN-e 2255-2863, Vol. 4, Nº. 4, 2015, págs. 35-58
• Idioma: inglés
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• Resumen

  • In this paper, we deal with the problem of real-time coordination with the more general approach of reaching real-time agreements in MAS. Concretely, this work proposes a real-time argumentation framework in an attempt to provide agents with the ability of engaging in argumentative dialogues and come with a solution for their underlying agreement process within a bounded period of time. The framework has been implemented and evaluated in the domain of a customer support application. Concretely, we consider a society of agents that act on behalf of a group of technicians that must solve problems in a Technology Management Centre (TMC) within a bounded time. This centre controls every process implicated in the provision of technological and customer support services to private or public organisations by means of a call centre. The contract signed between the TCM and the customer establishes penalties if the specified time is exceeded.