Blame

• Autores: Kevin Shafer
• Localización: Harvard business review, ISSN 0017-8012, Vol. 92, Nº 1-2 (Jan/Feb2014), 2014
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • The author looks at the psychological side of management, discussing his realization that thinking about and acknowledging his own contributions to organizational underperformance or other work problems is critical to getting employees to improve and generating positive business results. He notes his approach reduced his employees' defensiveness and says it is valuable in personal as well as work relationships.