Human resource management practices and organizational performance: the mediator role of immaterial satisfaction in Italian Social Cooperatives

• Silvia Sacchetti ^[1] ; Ermanno C. Tortia ^[3] ; Francisco J. López Arceiz ^[2]
  1. [1] University of Stirling

     University of Stirling

     Reino Unido

     
  2. [2] Universidad de Zaragoza

     Universidad de Zaragoza

     Zaragoza, España

     
  3. [3] University of Trento

     University of Trento

     Trento, Italia

     

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• Localización: Documentos de trabajo ( Universidad de Zaragoza. Facultad de Economía y Empresa ), ISSN-e 2171-6668, Nº. 2, 2016
• Idioma: inglés
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• Resumen

  • The paper deals with the mediating role of immaterial satisfaction between substantive human resources (HR) features and organizational performance. We address this relationship in the Italian social service sector using a survey dataset that includes 4134 workers and 320 not-for-profit social cooperatives. The obtained results show that human resource management (HRM) practices influence immaterial satisfaction and, satisfaction positively impacts on firm performance. However, the impact of the different HRM practices is not the same. In this sense, worker involvement and workload pressure have a positive impact on firm performance; but task autonomy or collaborative teamwork do not have impact on organizational performance.