Sense-Making

• Autores: Brenda Dervin, Charles Naumer
• Localización: Encyclopedia of library and information sciences / coord. por Marcia J. Bates, Vol. 6, 2010 (Pacific-Sociology), págs. 4696-4707
• Idioma: inglés
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• Resumen

  • This entry focuses on how research approaches labeled as sense-making or sensemaking are used to address user-oriented research relevant to the study of human information behaviors. This entry starts with a focus on the turn to sense-making in user studies and then reviews the historical and methodological roots and application contexts of the five most visible approaches that have addressed sense-making (or sensemaking) systematically in four fields: Human-Computer Interaction (HCI) (Russell�s sensemaking); Cognitive Systems Engineering (Klein�s sensemaking); Organizational Communication (Weick�s sensemaking; Snowden�s sense-making); and Library and Information Science (LIS) (Dervin�s sense-making)