The three faces of bounded reliability: : Alfred chandler and the micro-foundations of management theory

• Autores: Liena Kano, Alain Verbeke
• Localización: California management review, ISSN 0008-1256, Vol. 58, Nº 1, 2015, págs. 97-122
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • Alfred Chandler, the celebrated business historian, provided detailed descriptions of the reasons for failed human commitments and the managerial tools needed to prevent/remediate such failings in the context of large business firms. Chandler’s historical narrative identifies three distinct "faces" of bounded reliability --opportunism, benevolent preference reversal, and identity-based discordance -- as the main drivers of commitment failure. Adopting bounded reliability (BRel) as a micro-foundation in management studies will raise the quality and relevance of scholarly recommendations to improve managerial decision making and action, because analysis of BRel challenges closely mirrors the real-world problems facing practicing managers.