Resumen de Would you like fries with that? The roles of servers’ personality traits and job performance in the tipping behavior of customers

Virgil Zeigler-Hill, Avi Besser, Jennifer Vrabel, Amy E. Noser

• The present study attempted to expand what is known about how the personality traits of servers are associated with their job performance ratings and the tips they receive from customers. Personality traits were measured in 259 restaurant servers who were evaluated by their actual customers. Conscientiousness was associated with the average job performance ratings of servers. Extraversion was found to moderate the association that job performance had with the tips that servers received such that tipping behavior was associated with job performance for servers with high levels of extraversion but this association did not emerge for servers with low levels of extraversion. These findings are discussed in the context of understanding the connection between personality traits and job-related outcomes.