Quality certification, performance and size in hotel chains
-
Jorge Pereira Moliner [1] ; José Tarí [1]
-
[1] Universitat d'Alacant
Universitat d'Alacant
Alicante, España
-
- Localización: Tourism economics: the business and finance of tourism and recreation, ISSN 1354-8166, Vol. 21, Nº. Extra 2, 2015 (Ejemplar dedicado a: Special Focus: Quantitative Approaches in Tourism Economics and Management), págs. 307-324
- Idioma: inglés
- Texto completo no disponible (Saber más ...)
- Dialnet Métricas: 1 Cita
-
Resumen
This paper examines the relationship between quality certification and performance, and quality certification and size in hotel chains operating in Spain. In an initial phase, a quantitative study is made with secondary and objective data to analyse these relationships. In a second phase, a qualitative analysis is applied to reach a better understanding of the quantitative results. The findings show that chains with certified hotels achieve better performance levels; that better performance levels increase with the percentage of certified hotels within the chain; and that quality certification has positive effects on some performance variables. In addition, size is not a key factor for certification, although it could be an enabler.
