The magic, art, and science of customer support: part 1: the customer

• Autores: Christopher M. Russo
• Localización: ;login:: the magazine of USENIX & SAGE, ISSN 1044-6397, Vol. 24, Nº. 6, 1999, págs. 59-61
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • Often disregarder, misunderstood, or simply not thought of, the focus of good customer support is absolutely critical in any support organization, wheter it's a back-end server room or a desktop-support group. This article is one in a series dedicated to exploring the nuances of the customer-support focus and helping us to improve our organizations and ourselves.