Resumen de Importancia de la gestión del proceso de la demanda de TI

Igor Aguilar Alonso, José Carrillo Verdún, Edmundo Tovar Caro

• This paper describes some aspects overall of IT demand management, a key process in the IT governance, which has not been taken into account in companies and now has a very relevant importance in the IT business.

  The goal the paper is to describe the problems that have CIOs and IT departments to fulfill his delivery of products/services in the term and established budget and to achieve the success in the business. There are described the importance of demand management, types of the demand, the life cycle of demand, as well as levels of maturity of demand in business.