Resumen de Media resource control protocol
With today's telephony servers and applications, speech capability and intelligence have been key differentiators between a superb Interactive Voice Response (IVR) system and its ordinary counterparts. Text to speech (TTS) and Automatic Speech Recognition (ASR) are means of assisting self-service IVR systems is directing calls to appropiate destinations via spoken speech. This is the most natural form of input and becomes especially convenient when callers do not have easy access to a keypad for DTMF input. Voice applications written in VoiceXML (VXML), such as address/ZIP code recognition, email colletion, or alpha-numeric input, may ease the pain of performing these tedious and difficult tasks, achieving higher automation with improved accuracy. In this column we will examine how it is that client (e.g. the application server, the PBX) make text requests to speech servers and get spoken speech in return.
