Service employees and self-verification: : The roles of occupational stigma consciousness and core self-evaluations

• Autores: Amanda Shantz, Jonathan E. Booth
• Localización: Human Relations, ISSN-e 1741-282X, Vol. 67, Nº. 12, 2014, págs. 1439-1465
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • Despite the growing number and importance of service occupations, we know little about how jobholders� perceptions of societal stigmas of service jobs influence their identification with and attitudes towards work. The present study presents a framework that accords key roles to research on occupational stigma consciousness and the verification of employees� self-views (i.e. core self-evaluations) to understand employees� responses to occupational stigmatization. Survey responses from call center employees revealed a negative relationship between occupational stigma consciousness and occupational identification and work meaningfulness and a positive relationship between occupational stigma consciousness and organizational production deviant behaviors for employees who have a positive self-view. Opposite patterns of results surfaced for employees who have a lower positive self-view.