Resumen de Utilización del Balanced Scorecard como apoyo para implementar la norma ISO 9001:2008 en una empresa de la Laguna.
Eyran Díaz, Julio Dorado, Lizbeth Garza, Gloria Montiel, Obed Peralta
The purpose of the following research aims to develop personal and process indicators, in order to complement the Balanced Scorecard of �Industrias Helios S.A de C.V.� This strategy seeks alignment between the personnel objectives and the vision and mission of the company. Looking forward to complying with the ISO 9001standard, items 5.4, 8.2, 8.4. Technology forces to utilize a variety of ways to measure organizational performance, since Tangible Assets have been displaced by the Intangible Assets. Hypothesis, implementing process, personal or specific indicators will improve the alignment of the workforce related to the internal process to the mission and vision . The current research was conducted within the descriptive and explanatory category supported through an analysis of its variables. Based on the results of the investigation the working hypothesis is confirmed.
