Research note: Service quality and market structure in the international tourist hotel industry

• Yu-Chen Lin ; Chiang-Ming Chen ^[1]
  1. [1] National Chi Nan University

     National Chi Nan University

     Puli Township, Taiwán

     
• Localización: Tourism economics: the business and finance of tourism and recreation, ISSN 1354-8166, Vol. 20, Nº. 3, 2014, págs. 647-654
• Idioma: inglés
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• Resumen

  • This paper empirically examines the relationship between service quality and market structure using metropolitan-level panel data from the Taiwanese hotel industry. The empirical results indicate, first, that the influence of market structure on room service quality is U-shaped � high and low levels of market concentration lead to better service quality; and, second, that market structure is positively associated with food and beverage service quality.