Eliciting users' preferences for cultural heritage and tourism-related e-services: a tale of three European cities
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[1] University of Nottingham
University of Nottingham
Reino Unido
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[2] Charles University in Prague
Charles University in Prague
Chequia
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- Localización: Tourism economics: the business and finance of tourism and recreation, ISSN 1354-8166, Vol. 20, Nº. 2, 2014, págs. 263-277
- Idioma: inglés
- Texto completo no disponible (Saber más ...)
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Resumen
The objective of this paper is to show how surveys are used to elicit users' preferences and willingness to pay for novel packages of e-services used in commercial tourism. The authors analyse data gathered from 5,100 questionnaire survey responses by residents, visitors and service providers in three European cities � Amsterdam, Genoa and Leipzig. The results show that people are willing to pay for some of the proposed e-services, while other services clearly represent a cost. The findings are important for the improvement of decisions in the tourism industry, which often uses various combinations of e-services to promote cultural heritage, enhancing visitors' experiences. In addition, the results may help to identify eventual prices that could be charged for the use of e-services in cultural heritage
