Factors Influencing Satisfaction and Efficacy of Services at a Free-Standing Psychiatric Occupational Therapy Clinic

• Autores: Kristine Haertl, Kari Behrens, Jill Houtujec, Ashley Rue, Rachel Ten Haken
• Localización: American Journal of Occupational Therapy, ISSN 0272-9490, Vol. 63, Nº. 6, 2009, págs. 691-700
• Idioma: inglés
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• Resumen

  • As the number of therapists in mental health settings continues to decline, research is needed to explore the scope, satisfaction, and efficacy of services. In this study, we used Patton�s (1997) Utilization-Focused Program Evaluation to explore scope of services, therapist and client satisfaction, and perceived efficacy of services in a free-standing community-based mental health occupational therapy clinic. Surveys were administered to 36 clients and 9 therapists and followed up by qualitative interviews with 6 therapists. We identified characteristics unique to a free-standing psychiatric occupational therapy clinic, along with factors contributing to satisfaction and perceived efficacy of services. The importance of a supportive therapeutic environment and emphasis on the therapist�client relationship were cited as key factors influencing both satisfaction and effectiveness of service. Results are presented and compared with the existing literature