Resumen de Alumni Associations at Swiss Hospitality Schools: aAlumni's Expectations and Satisfaction
Michael Vieregge, Heather J. Robinson, Luca Drago
Alumni associations are vital to U.S. universities. Swiss hospitality schools recently started alumni associations, and this study investigates graduates� expectations of and satisfaction with their schools� alumni associations. A self-developed questionnaire was sent to 7,500 hospitality employees. In total 312 alumni of hospitality schools responded. Responses show high participation (68%) in schools� alumni associations. Students expect alumni networks to maintain contacts with and among alumni and most important to provide employment opportunities. Expectation scores are higher than satisfaction scores, suggesting that Swiss hospitality schools can still improve their offerings.
