Business performance and customer relationship management: The effect of IT, organizational contingency and business process on Taiwanese manufacturers

• Autores: Chao-Hsiung Lee, Li Kao, Shaio Yan Huang, F. Barry Barnes
• Localización: Quality control and applied statistics, ISSN 0033-5207, Vol. 55, Nº. 3, 2010, págs. 229-230
• Idioma: inglés
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