Project management can help a company to consolidate its position in the market. There are many cases in the literature detailing the positive results achieved via improvements in the project management process. Nonetheless, in the Design area, such examples are less frequent.
If a company wants to manage design, it has to acquire expertise and implement actions that contribute to the decision making process. Under the conditions presented herein, a research was conducted about how design firms develop their project management processes. The study involved design companies in Porto Alegre/Brazil. It aimed at improving project management processes; characterizing, analyzing them, as well as proposing positive modifications in the processes.
The research included a case study in a design company, in the product development area. The project management practices contained in the PMBOK (2004) were selected and used as reference, since they are widely recognized academically and professionally.
As a result, it became clear that the studied company utilized the stages of the PMBOK (2004). Moreover, the manner in which the practices were used depended on factors such as the project manager experience, normally a refined fruit of previously undertaken projects.
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