Handling anger in mediation: concepts and strategies

• Autores: Thelma Butts Griggs
• Localización: Portularia: Revista de Trabajo Social, ISSN 1578-0236, Vol. 7, 1-2, 2007 (Ejemplar dedicado a: Mediación e intervención social), págs. 39-59
• Idioma: inglés
• Títulos paralelos:
  • Manejando la ira en la mediación: conceptos y estrategias
• Enlaces
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• Resumen

  • Anger has bases in rational and physiologic response. Anger can therefore be affected, and potentially controlled, by both physical and cognitive stimuli. The mediator can use this information to create settings that decrease the physical stimulus which can predispose a party to experience anger, and facilitate thought processes that can calm and defuse anger.

    Far from being an emotion to be dealt with only in therapy, the mediator must acknowledge and manage anger and strong emotions in order to clear the way for effective communication in the negotiation process.