Resumen de The 7 Deadly Sins of Performance Measurement and How to Avoid Them

Michael Hammer, Carole J. Haney, Anders Wester, Paul Gaffney, Rick Ciccone

• In recent years, companies have developed much more sophisticated strategic measurement systems, based on such tools as the balanced scorecard, key performance indicators, computerized dashboards and the like. Nonetheless, there seems to be a widespread consensus that they measure too much, or too little, or the wrong things, and that in any event they don¿t use their metrics effectively. Why?