Propuesta de un Modelo de Calidad a implantar en el Nacional Monte de Piedad

• Ricardo Thierry Aguilera ^[1] ; Eliseo Vilalta y Perdomo ^[1]
  1. [1] Instituto Tecnológico de Estudios Superiores de Monterrey
• Localización: Investigación administrativa, ISSN-e 2448-7678, ISSN 1870-6614, Vol. 30, Nº. 89, 2001
• Idioma: español
• Títulos paralelos:
  • Proposal for a Quality Model to be implemented in the Monte de Piedad National
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• Resumen

  • The National Monte de Piedad has decided to launch the quality concept in all its operations, thus it has reoriented all effortsin order to provide a better service and increase the number ofsatisfied clients. This effort has been instrumented through a quality program and widely extended to reinforce the concept of the project: "Institutional Renovation This vision recognizes this need ofchange as an opportunity rather than a mending situation, and simultaneously it ecoes the strengths that the National Monte de Piedad has in its character ofan ancient institution with more than 225 years ofexistence.