Implementing Successful Public–Private IT Outsourcing Relationships:: Relational View to Fostering Public Value

• Francois Duhamel ^[1] ; Isis Gutiérrez-Martínez ^[1] ; Luis Felipe Luna-Reyes ^[1]
  1. [1] Universidad de las Américas Puebla

     Universidad de las Américas Puebla

     México

     
• Localización: Journal of Theoretical and Applied Electronic Commerce Research, ISSN-e 0718-1876, Vol. 20, Nº. 1, 2025
• Idioma: inglés
• Enlaces
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• Resumen

  • This article proposes a novel theoretical model, via integrating the relational view and boundary object theory, to explore the determinants of public value in public–private IT outsourcing (ITO). This study emphasizes the influence of relational factors, such as benevolence, technical capability, ambidexterity, and semantic and pragmatic knowledge interfaces, on public value creation in public–private ITO. This model is examined in an empirical fashion through a study of public–private outsourcing projects in Mexico’s state-level public administration, contributing to a nuanced and integrated understanding of relational factors in public–private ITO. The article concludes with managerial implications, limitations, and avenues for future research.