Total quality management in the hospitality industry

• Ian W. Saunders ^[1] ; Mary Ann Graham ^[2]
  1. [1] Center for Quality and Productivity Improvement, University of Wisconsin
  2. [2] Quality Systems Analyst
• Localización: Quality control and applied statistics, ISSN 0033-5207, Vol. 38, Nº. 4, 1993, págs. 397-398
• Idioma: inglés
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