Social responsibility assessment approach through TQM principles

• Autores: Natalia Aguilar Rosado, Mercé Bernardo Vilamitjana
• Localización: Shedding light on TQM: some research findings / Iñaki Heras Saizarbitoria (ed. lit.), 2013, ISBN 978-84-9860-851-9, págs. 120-133
• Idioma: inglés
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• Resumen

  • The aim of this paper is to provide a social responsibility assessment approach using the total quality management principles, more in‐depth, the model is proposed for the United Nations Global Compact.

    Through a literature review, a model for external assessment is provided with the objective of improving the transparency of the social responsibility tool. Relationships of the model and the total quality management principle are also analyzed.

    Future research is needed to validate the model as well as to define the motivations and characteristics of companies applying these tools.