Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms
T. Van der Wiele
págs. 8-22
Developing Control Charts and Illustrating Type I and Type II Errors
E. J. Umble, M. M. Umble
págs. 23-31
págs. 32-44
Benchmarking the Postgraduate Admission Process
B. G. Dale, T. Fiekers, D. A. Littler
págs. 45-58
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