Journal of retailing

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  Año 2000, Vol. 76, Número 2

  • A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

    C. D. Shepherd, P. A. Dabholkar

    págs. 139-173

    

  • Consumer-level factors moderating the success of private label brands

    R. Batra, I. Sinha

    págs. 175-191

    

  • Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

    J. J. Cronin Jr.

    • Resumen

    págs. 193-218

    

  • Towards understanding consumer response to stock-outs

    E. Gijsbrechts, K. Campo

    págs. 219-242

    

  • Insights into cross- and within-store price search: retailer estimates vs. consumer self-reports

    J. E. Urbany, P. R. Dickson

    págs. 243-258

    

  • Switching barriers and repurchase intentions in services

    M. A. Jones, D. L. Mothersbaugh

    págs. 259-274