Quality management journal

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  Año 2000, Vol. 7, Número 2

  • A Year in the Life of a Consumer Product: As Heard in Cyberspace

    B. J. Finch

    págs. 12-21

    

  • Customer-Supplier Analysis in Educational Change

    R. E. Biehl

    págs. 22-39

    

  • Quality Managers and the Successful Management of Quality: An Insight

    R. L. Coccari, I. J. Chen, K. A. Paetsch

    págs. 40-54

    

  • TEAMusic: A New Exercise for Demonstrating Teamwork Principles

    J. G. Van Matre, D. J. Slovensky

    págs. 55-64

    

  • Total Quality Management: Is It a Fad, Fashion, or Fit?

    A. Van der Wiele

    págs. 65-79