Total quality management

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  Año 2002, Vol. 13, Número 5

  • Quality in construction: the situation of the Chilean construction industry

    Claudio Figari

    págs. 579-587

    

  • Retrospective factorial fitting and reverse design of experiments

    M. Xie

    págs. 589-602

    

  • Customer process approach to building loyalty

    Alicia B. Gresham

    págs. 603-611

    

  • An organizational profitability, productivity, performance (PPP) model: going beyond TQM and BPR

    R. Selladurai

    págs. 613-619

    

  • Implementation obstacles for a workdevelopment-oriented TQM strategy

    Bengt Klefsjö

    págs. 621-634

    

  • A review of empirical research on Total Quality Management using scale developing methods: an Australian perspective

    Shams-Ur Rahman

    págs. 635-649

    

  • The impact of just-in-time production on food quality

    Jack C. Hayya

    págs. 651-670

    

  • Using a customer-focused approach to improve quality across the value chain: the case of Siderar

    Giovani J. C. da Silveira

    págs. 671-683

    

  • Measuring web-based service quality

    M. Xie

    págs. 685-700

    

  • Software process management of top companies in Taiwan: a comparative study

    Tien-Sheng Y. Lee

    págs. 701-713

    

  • Performance measurement system

    Gopal Kanji

    págs. 715-728