Quality management journal

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  Año 2003, Vol. 10, Número 3

  • Changing from Production to Quality: Application of the Situational Leadership and Transtheoretical Change Models

    H. F. Walker, R. A. Grover

    págs. 8-24

    

  • Making Hospitals More Transparent

    E. R. Chaplin, Y. Akao

    págs. 25-32

    

  • Measuring the Quality of University Computer Labs Using SERVQUAL: A Longitudinal Study

    S. K. Chawla, D. W. Hughey

    págs. 33-44

    

  • Understanding the Obstacles to TQM Success

    R. Sebastianelli

    págs. 45-56