AI-Powered Customer Service in Online Retail: Product-Type Differences, Information Asymmetry, and Seller Interventions
Platform-Specific Quality Dimensions in Instagram Commerce: How Social Media Features Drive Consumer Behavior
Iván Veas González, Nelson Carrión Bosquez, Génesis Rebolledo Santander, Aurora Sánchez, Catalina Aliaga Blanco, Manuel Escobar Farfán, Gabriela Pizarro Veloso
Emotion and Context-Aware Artificial Intelligence Recommendation for Urban Tourism
Mashael Aldayel, Leena Alzahrani, Reman Alwadiee, Sarah Altammami, Abeer Alnafaei
AI Review Bots vs. Humans in Handling Negative Reviews: Who Builds More Trust
A Segmented Machine Learning Approach to Predicting and Mitigating Churn in the Gig Economy
Saranya Shanmugam, Einiyaselvi Elavarasan, Dharun Ashokkumar, Santhoshkumar Senthilkumar, Narassima Madhavarao Seshadri, Thenarasu Mohanavelu
Can Consumers Still Form Proximal Sensory Perception in Virtual Anchor Live Streaming: The Impact of the Fit Between Sensory Language Description and Product Attributes
From Traffic to Quality: A Study on the Dual-Path Driving Effects of Streamer Traits on Consumer Trust and Identification
From Click to Regret: Investigating Impulsive Buying and Post-Purchase Cognitive Dissonance Through the S-O-R Lens
Afruza Haque, Rasheda Akter Rupa, Most. Sadia Akter, Nahida Sultana, Md. Faisal Alam
Review System Design and Sales: How Interface Visibility Moderates the Effect of Platform-Generated Default Reviews
Unpacking Repurchase Intention in Social Commerce: A Systematic Literature Review
Algorithmic Transparency and Consumer Trade-Offs in AI-Based Financial E-Commerce Services
Jihye Choi, Seunggyu Kang, Sesil Lim, Jonghyeon Moon, Soobean Jeon
Streamer Characteristics and Brand Identification in Livestream Commerce: Evidence from Time-Honored Brands
Seeing the Feel, Willing to Buy: How Visual–Tactile Cues Shape Consumer Purchase Intention in E-Commerce Platforms
The Impact of Followers’ Social Identity on Fashion Purchase Intention: The Mediating Role of Source Credibility
The Inhibitory Mechanism of Information Disclosure Transparency on Purchase Hesitation in E-Commerce: A Moderated Mediation Analysis Integrating Signalling Theory and the SOR Model
How the Sociality of AI Digital Human Advisors Shapes User Experience Value in Digital Finance: The Mediating Role of Social Presence
The Impact of Algorithmic Governance on Consumer Responses: The Role of Territorial Psychological Ownership
Path Analysis of How the Digital Capital of Korean Citizens Leads to Life Satisfaction in the Digital Global Marketing Environment: The Dual Mediating Effects of Digital Self-Efficacy and E-Commerce Utilization Level
Effects of Technology, Content: and Social Relationship on Customer Continuance Intention in the Metaverse
AI-Driven Consumer Research in Fashion: A Systematic and Bibliometric Review (2022–2025) and Future Research Agenda




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