págs. 479-482
págs. 483-486
págs. 487-488
págs. 489-492
On-line service quality control: the qualitometro method
págs. 493-495
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págs. 499-502
págs. 503-506
págs. 507-510
págs. 511-513
The challenge of managing organizational chage: exploring the relationship of re-engineering, developing learning organizations and total quality management
págs. 515-517
págs. 519-520
Quality management in the midst of chaos: the case for strategic management in the international office
págs. 521-522
págs. 523-524
págs. 525-528
págs. 529-532
págs. 533-534
págs. 535-537
págs. 539-540
Strategic supplier segmentation: the next "best practice" in supply chain management
págs. 541-543
A systemic approach to quality improvements: the interactions between the technical, human and quality systems
págs. 545-548
Quality networking iniatives in Europe: classification and conditions for success
págs. 549-552
págs. 553-555
págs. 557-560
págs. 561-562
págs. 563-565
págs. 567-568
SERVQUAL: a tool for measuring patients' opinions of hospital service quality in Hong Kong
págs. 569-572
Using repeatability and reproducibility studies to evaluate a destructive test method
Aaron R. Phillips, Rella Jeffries, Jan Schneider, Stanley P. Frankoski
págs. 573-574
págs. 575-578
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