Economy of Control
págs. 10-18
Using the Baldrige Award Criteria to Teach an MBA-Level TQM Course
págs. 19-28
An Empirical Study of the Minnesota Quality Award Evaluation Process
págs. 29-39
Critical Factors for Successful Implementation of Process Capability Studies
págs. 40-59
Relationship of TQM Implementation and Employee Opinion Survey: A Study of Three Manufacturers
págs. 60-73
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