Total quality management

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  Año 1999, Vol. 10, Número 8

  • Issues Related to Implementing Quality Cost Programmes

    Kamlesh Shan, Purnendu Mandal

    págs. 1093-1106

    

  • Issues related to implementing quality cost programmes

    Kamlesh Shah, Purnendu Mandal

    págs. 1093-1106

    

  • Quality Issues in Lean Production Implementation: A Case Study of a French Automotive Supplier

    Klas Soderquist, Jaideep Motwani

    págs. 1107-1121

    

  • Quality issues in lean production implementation: a case study of a French automotive supplier

    Jaideep Motwani, Klas Soderquist

    págs. 1107-1122

    

  • An Approach to Controlling Process Variability for Short Production Runs

    págs. 1123-1128

    

  • An approach to controlling process variability for short production runs

    Su-Fen Yang

    págs. 1123-1129

    

  • How do Customers React to Critical Service Encounters?: a Cross-Sectional Perspective

    Martin Wetzels, Marcel van Birgelen, Ko de Ruyter

    págs. 1131-1145

    

  • How do customers react to critical service encounters?: a cross-sectional perspective

    Marcel Van Birgelen, Ko De Ruyter, Martin Wetzels

    págs. 1131-1145

    

  • Business Excellence Model for Supply Chain Management

    Alfred Wong, Gopal Kanji

    págs. 1147-1168

    

  • Business Excellence model for supply chain management

    Alfred Wong, Gopal Kanji

    págs. 1147-1168

    

  • Development of Process Specifications for Improving the Surface Finish in the Steel Grinding Operation

    K. N. Anand

    págs. 1169-1177

    

  • Development of process specifications for improving the surface finish in the steel grinding operation

    K. N. Anand

    págs. 1169-1177