Chimera or Culture? Business Process Reengineering for Total Quality Management
págs. 20-49
Chimera or Culture? Business Process Reengineering for Total Quality Management: Rejoinder
págs. 50-51
A Focused Review of the Reengineering Literature: Expert Frequently Asked Questions
págs. 52-66
The Dimensions of Software Quality
págs. 67-86
Knowledge Creation Though the Internal Information Market: An Integration of Total Quality Management
págs. 87-102
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