Gerald F. Smith
págs. 235-244
Success factors, weaknesses and myths concerning TQM implementation in Australia
Edmund Lu, Amrik Sohal
págs. 245-255
Quality improvement for `group work' management process
George Tsiotras
págs. 257-260
Participation in product and service quality: Recent survey evidence from the European Community
Colin Gill, Hubert Krieger
págs. 261-273
Performance appraisal for TQM: A team approach
Tom Janz, Gedaliah H. Harel
págs. 275-281
Total quality control Chinese style and its management
Yi Chou, Pao-long Chang
págs. 283-303
Identifying quality cost elements in the public service: Using AS2561-1982 as a guide
K.K. Navaratnam
págs. 305-311
How do human characteristics fit into total quality management?
Theodore R. Russel
págs. 313-323
págs. 325-338
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