Total quality management

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  Año 1993, Vol. 4, Número 3

  • The meaning of quality

    Gerald F. Smith

    págs. 235-244

    

  • Success factors, weaknesses and myths concerning TQM implementation in Australia

    Edmund Lu, Amrik Sohal

    págs. 245-255

    

  • Quality improvement for `group work' management process

    George Tsiotras

    págs. 257-260

    

  • Participation in product and service quality: Recent survey evidence from the European Community

    Colin Gill, Hubert Krieger

    págs. 261-273

    

  • Performance appraisal for TQM: A team approach

    Tom Janz, Gedaliah H. Harel

    págs. 275-281

    

  • Total quality control Chinese style and its management

    Yi Chou, Pao-long Chang

    págs. 283-303

    

  • Identifying quality cost elements in the public service: Using AS2561-1982 as a guide

    K.K. Navaratnam

    págs. 305-311

    

  • How do human characteristics fit into total quality management?

    Theodore R. Russel

    págs. 313-323

    

  • Dimensions of quality teaching in higher institutions

    Christian N. Madu, Chu-Hua Kuei

    págs. 325-338