Quality management journal

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  Año 2003, Vol. 10, Número 10

  • The Importance of Reliability and Customization from Goods to Services

    M. D. Johnson, L. Nilsson

    págs. 8-19

    

  • The Quality of the Quality Consultants: An Empirical Study

    F. M. Viadiu, Iñaki Heras Saizarbitoria, M. C. Fa

    págs. 20-31

    

  • Examining the Association Between Quality and Productivity Performance in a Service Organization

    C. Kontoghiorghes

    págs. 32-42

    

  • Self-Assessment Methodology: The Route to Business Excellence

    A. M. Ahmed, B. G. Dale, J. B. Yang

    págs. 43-57