págs. 81-97
Evaluating Customer Satisfaction: a Contingency Model Approach
págs. 99-108
págs. 109-121
págs. 123-137
págs. 139-147
A Mathematical Model for Evaluating the Attractiveness of the Exhibited Tourist Attractions: an Expectancy Value Model
págs. 149-153
Urban Residents' Reaction Toward Tourism Development: Do Subgroups Exist?
págs. 155-161
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